This legal document is provided in English, which is the authoritative version. Translations are provided for convenience only.

Refund and Cancellation Policy

Last updated: January 2025

1. Digital Content Nature

The Agent Factory Studio provides Studio Pass access to specialized AI software agents. These are classified as Digital Content under EU Directive 2011/83/EU. By purchasing a subscription or license, you receive immediate access to the intellectual property and computational resources.

2. Waiver of Right of Withdrawal

Important: By checking the consent box during checkout, you expressly consent to begin the performance of the service immediately and acknowledge that you waive your 14-day right of withdrawal once the digital content has been accessed or the service has begun.

This is in accordance with Article 16(m) of Directive 2011/83/EU on consumer rights.

3. Subscription Cancellation

You may cancel your Studio Pass at any time via:

  • Your account portal at theagentfactory.studio
  • Apple App Store subscription settings (for iOS purchases)
  • Google Play subscription settings (for Android purchases)

Effect of Cancellation: Your cancellation will stop future billing. You will retain access to the agents until the end of your current billing period. No partial refunds are provided for mid-cycle cancellations.

4. Technical Faults

When the software fails to perform as described due to a verified technical error on our side (such as infrastructure failure or AI Gateway outage), you may be eligible for a refund.

To request a technical fault refund:
Email support@theagentfactory.studio with your account email and a description of the issue. We process verified technical non-performance refunds within 5-10 business days.

5. App Store Purchases

For subscriptions through the Apple App Store or Google Play Store:

  • Refunds must be requested directly through Apple or Google
  • Apple: reportaproblem.apple.com
  • Google: Via your Google Play order history
  • Their respective refund policies apply

6. Contact

Email: support@theagentfactory.studio
Response Time: Within 24 hours (business days)