Last updated: January 2025
The Agent Factory Studio provides Studio Pass access to specialized AI software agents. These are classified as Digital Content under EU Directive 2011/83/EU. By purchasing a subscription or license, you receive immediate access to the intellectual property and computational resources.
Important: By checking the consent box during checkout, you expressly consent to begin the performance of the service immediately and acknowledge that you waive your 14-day right of withdrawal once the digital content has been accessed or the service has begun.
This is in accordance with Article 16(m) of Directive 2011/83/EU on consumer rights.
You may cancel your Studio Pass at any time via:
Effect of Cancellation: Your cancellation will stop future billing. You will retain access to the agents until the end of your current billing period. No partial refunds are provided for mid-cycle cancellations.
When the software fails to perform as described due to a verified technical error on our side (such as infrastructure failure or AI Gateway outage), you may be eligible for a refund.
To request a technical fault refund:
Email support@theagentfactory.studio with your account email and a description of the issue.
We process verified technical non-performance refunds within 5-10 business days.
For subscriptions through the Apple App Store or Google Play Store:
Email: support@theagentfactory.studio
Response Time: Within 24 hours (business days)